Returns & Exchanges

At VR Wave, we want to ensure your virtual reality experience is flawless; if your prescription lenses or accessories aren't perfect, you can return them within 30 days of delivery. Please note that custom-made prescription lenses are subject to specific warranty conditions to ensure the highest optical accuracy.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original VR Wave packaging, ensuring all lens cloths, cases, and protective layers are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for verification.

• 4.
  Inspection and Refund

  Once our technicians verify the condition and prescription accuracy of the returned hardware, we will process your refund or replacement within 5-7 business days.